Inspection outcome: Standards met
Last inspection: 08/02/2024
Pharmacy context
This extended hour community pharmacy is situated in a suburban residential area, serving the local population. It mainly prepares NHS prescription medicines. The pharmacy orders people's repeat prescriptions on their behalf. A large number of people also receive their medicines in weekly multi‐compartment compliance packs to help make sure they take them safely. The pharmacy provides other NHS services including emergency hormonal contraception (EHC) and substance misuse treatments. It also has a home delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy manages its risks reasonably well. The pharmacy team follows written instructions to help make sure it provides safe services. The team reviews its mistakes which helps it to learn from them. Pharmacy team members receive training on protecting people's information, and they understand their role in protecting and supporting vulnerable people. And the pharmacy keeps the records it needs to by law.
Principle 2. Staff
The pharmacy has enough staff to provide safe and effective services. Team members work well together. The pharmacy does not always progress staff training in a timely fashion. So, team members may delay obtaining the knowledge and skills relevant to their role.
Principle 3. Premises
The premises are clean, secure and suitable for the pharmacy’s services. It has a private consultation room, so people can have confidential conversations with pharmacy team members and maintain their privacy.
Principle 4. Services, including medicines management
The pharmacy’s working practices are generally effective, which helps make sure people receive safe services. It gets its medicines from licensed suppliers, and the team makes some checks to make sure they are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy team has the equipment and facilities that it needs for the services it provides. The equipment is appropriately maintained and used in a way that protects people's privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |