Wise Pharmacy (1033509)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages its risks well. The pharmacy team follows written instructions to help make sure it provides safe services. The team reviews its mistakes which helps it to learn from them. Pharmacy team members receive training on protecting people's information, and they understand their role in protecting and supporting vulnerable people. The pharmacy keeps the records it needs to by law. But records are sometimes incomplete, which means team members may not always be able to show what has happened in the event of a query.

Principle 2. Staff

The pharmacy has enough staff to provide safe and effective services. Team members work well together, and they have the skills necessary for their roles. However, new team members are not always enrolled on training programmes in a timely fashion, so they may delay obtaining the qualifications relevant their roles.

Principle 3. Premises

The premises are clean, secure and suitable for the pharmacy’s services. It has a private consultation room, so people can have confidential conversations with pharmacy team members and maintain their privacy.

Principle 4. Services, including medicines management

The pharmacy’s working practices are generally effective, which helps make sure people receive safe services. It gets its medicines from licensed suppliers, and the team makes some checks to make sure they are in good condition and suitable to supply.

Principle 5. Equipment and facilities

The pharmacy team has the equipment and facilities that it needs for the services it provides. The equipment is appropriately maintained and used in a way that protects people's privacy.