Inspection outcome: Standards met
Last inspection: 19/07/2023
Pharmacy context
This is a community pharmacy located in a busy high street in Bournemouth. The pharmacy dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines, and provides health advice. The pharmacy also dispenses some medicines in multi-compartment compliance aids (MDS trays or blister packs) for people who may have difficulty managing their medicines at home. They also provide flu vaccines, supervised consumption services and a local delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services. It has up-to-date written procedures in place and records the mistakes it makes to try and stop them from recurring. The team members have defined roles and they satisfactorily complete the records required by law. The pharmacy has suitable insurance in place and it keeps people’s private information safe. The team members know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy has suitably trained staff, and it gives them regular ongoing training. The pharmacy team manages its workload safely and effectively. And team members support one another well. They are comfortable about providing feedback to one another, so that they can improve the quality of the pharmacy's services.
Principle 3. Premises
The pharmacy is suitably clean and bright for the services it provides. The pharmacy is organised, and it has enough workspace for the team to work effectively. The pharmacy has a suitable room for private conversations.
Principle 4. Services, including medicines management
The pharmacy provides services to support the health needs of the local community. And it makes those services easily accessible. The pharmacy delivers it services safely and effectively. And team members make suitable checks to ensure that people taking higher risk medicines can do so safely. They store and manage medicines appropriately. And they take the right action in response to safety alerts, so people get medicines and medical devices that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has appropriate equipment for the services it provides. And it keeps its equipment clean and well maintained to make sure it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |