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Pharmacy inspections

Inspection reports and learning from inspections

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Winterbottom Pharmacy (1029920)

Inspection outcome: Standards met

Last inspection: 13/04/2023

Pharmacy context

The pharmacy is in Hartlepool, a coastal town in Cleveland. It is adjacent to a GP practice, and it dispenses NHS and private prescriptions and sells over-the-counter medicines. It supplies medicines in multi-compartmental compliance packs. These help people remember to take their medicines. It provides NHS services such as flu and Covid-19 vaccinations.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy suitably identifies and manages the risks associated with its services. And it makes the records it must by law. It has up-to-date written procedures to help team members work safely. Team members record mistakes, and they make changes to their practice to reduce the risk of similar future mistakes. They keep people’s private information secure, and they understand their role in helping protect vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has a good, experienced team, who work well together and manage its services safely. Team members have the qualifications and knowledge they need. They complete some ongoing training to keep their skills up to date. And they support each other, sharing ideas and learning from mistakes.

Principle 3. Premises

Standards met

The pharmacy premises are suitable and provide a safe and secure environment for people to receive healthcare. And they are well maintained. The pharmacy has a good-sized soundproofed room where people can have private conversations with the pharmacy’s team members.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides an appropriate range of services to help people meet their health needs. The pharmacy gets its medicines from reputable suppliers. And it stores and manages these safely. It responds appropriately to drug alerts and product recalls. And it makes sure that its medicines and devices are safe to use.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs for the services it provides. It uses its equipment in a way to help protect people’s private information.

Pharmacy details

The Medical Centre
Surgery Lane
Winterbottom Avenue

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards