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Pharmacy inspections

Inspection reports and learning from inspections

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Windlesham Village Pharmacy (1036819)

Inspection outcome: Standards met

Last inspection: 09/10/2019

Pharmacy context

A community pharmacy set on a row of shops in the centre of Windlesham. The pharmacy opens six days a week. It sells a range of over-the-counter medicines and dispenses NHS and private prescriptions. It offers winter influenza (flu) vaccinations. It supplies multi-compartment compliance packs to help people take their medicines. And it delivers medicines to people who can’t attend its premises in person.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures to help make sure its team works safely. It adequately monitors the safety of its services. It has appropriate insurance to protect people if things do go wrong. It usually keeps all the records it needs to by law. And it asks people using its services for their views. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They work to professional standards and identify and manage risks appropriately. They record the mistakes they make and learn from them to try and stop them happening again. They understand their role in protecting vulnerable people. And they generally keep people’s private information safe.

Principle 2. Staff

Standards met

The pharmacy has enough staff to deliver its services safely. And it encourages and supports its team members to provide feedback and keep their knowledge up to date. The pharmacy team makes appropriate decisions about what is right for the people it cares for. Staff know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.

Principle 3. Premises

Standards met

The pharmacy provides an adequate and secure environment for people to receive healthcare. It has a room where people can have private conversations with members of the pharmacy team.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s working practices are safe and effective. The pharmacy helps people access its services. It delivers prescription medicines to people’s homes and keeps records to show that it has delivered the right medicine to the right person. It gets its medicines from reputable sources and it usually stores them appropriately and securely. The pharmacy’s team members check stocks of medicines to make sure they are fit for purpose. And they dispose of people’s waste medicines safely too.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the appropriate equipment and the facilities it needs to provide its services safely. And, it uses these to keep people's private information safe.

Pharmacy details

20 Updown Hill

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards