Inspection outcome: Standards met
Last inspection: 22/03/2023
Pharmacy context
The pharmacy is in Hartlepool, a coastal town in Cleveland. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy delivers medicines to people’s homes. And it supplies medicines in multi-compartmental compliance packs. These help people remember to take their medicines. It provides NHS services such as flu vaccinations and a minor ailment scheme.
Inspection summary findings
Principle 1. Governance
The pharmacy team members identify and manage the risks associated with providing pharmacy services. The team regularly reviews the errors made. And it uses this information to take appropriate action to help prevent similar mistakes happening again. People using the pharmacy can raise concerns and the team appropriately responds. The team members have training, guidance, and experience to correctly respond to safeguarding concerns. The pharmacy suitably protects people’s private information. And it keeps the records it needs to by law.
Principle 2. Staff
The pharmacy has an experienced team with the qualifications and skills to support its services. Team members work well together. And they support each other in their day-to-day work, especially at times of increased workload and as the pharmacy introduces new services. The team members discuss ideas to enhance the delivery of the pharmacy’s services.
Principle 3. Premises
The pharmacy premises are suitable and provide a safe and secure environment for people to receive healthcare. And they are adequately maintained. The pharmacy has a good-sized soundproofed room where people can have private conversations with the pharmacy’s team members.
Principle 4. Services, including medicines management
The pharmacy provides an appropriate range of services to help people meet their health needs. The pharmacy gets its medicines from reputable suppliers. And it stores and manages these safely. It responds appropriately to drug alerts and product recalls. And it makes sure that its medicines and devices are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |