Inspection outcome: Standards met
Last inspection: 13/06/2019
Pharmacy context
This community pharmacy is situated on the main road through the centre of the town. Most of its activity is dispensing NHS prescriptions and giving advice about medicines over the counter. The pharmacy supplies medicines in multi-compartment compliance aids to people who live in their own homes. Other services which the pharmacy provides include prescription deliveries to people's homes, medicine use reviews (MUR), new medicine service checks (NMS), flu vaccinations under both private and NHS patient group directions (PGDs), and emergency hormonal contraception under an NHS PGD. It also provides blood pressure monitoring and blood glucose testing.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages most of the risks associated with the provision of its services. The pharmacy has good processes for learning from mistakes and uses these to improve the safety and quality of the services it provides. The pharmacy adequately manages people’s personal information. It asks its customers for their views and knows how to protect vulnerable people.
Principle 2. Staff
The pharmacy team members manage the workload within the pharmacy effectively and they work well together. The pharmacy has a work culture of openness, honesty and training. Its staff do ongoing training to help keep their skills and knowledge up to date. The pharmacy actively seeks its team's views on how to improve services and implements good suggestions. And it empowers its team members to act in the best interests of the people who use its services. The pharmacy has contingency arrangements in place to cover staff absence.
Principle 3. Premises
The pharmacy keeps its premises safe, secure and appropriately maintained. It protects people’s confidentiality. The premises are secure from unauthorised access when open and when closed.
Principle 4. Services, including medicines management
The pharmacy generally provides its services safely and effectively. Its team members are helpful and give good advice to people. But some people may not be getting all the information they need to take their medicines safely. The pharmacy gets its medicines and medical devices from reputable sources. It generally stores them safely. And it takes the right actions if any medicines or medical devices are not safe to use to protect people’s health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy has access to the appropriate equipment and facilities to provide the services that it offers. It largely maintains its equipment and facilities adequately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |