Inspection outcome: Standards met
Last inspection: 22/05/2019
Pharmacy context
A pharmacy, part of an independent chain located on a parade of shops in a residential area of Reading. The regular pharmacist has worked at the pharmacy for over 15 years. The pharmacy dispenses prescriptions and provides Medicines Use Reviews (MURs), the New Medicine Service (NMS), multi-compartment compliance aids for patients in their own homes, supervised consumption, needle exchange, emergency hormonal contraception, a Champix service, a seasonal influenza service and a delivery service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy’s working practices are safe and effective. Team members record and review their mistakes to help reduce the risk of them happening again. The pharmacy keeps all the records that it needs to by law, and team members help to protect vulnerable people. However, patient information may not always be secured appropriately.
Principle 2. Staff
The pharmacy team are appropriately trained for their roles or they are enrolled on appropriate training courses. But, team members don’t have formal training plans to keep their knowledge and skills up to date. This could affect how well they care for people and the advice they give. Team members work in a supportive environment where they are able to raise concerns if needed. They feel able to use their own professional judgement.
Principle 3. Premises
The pharmacy is safe and clean, and suitable for delivery of its services. Pharmacy team members use a private room for some conversations with people. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The pharmacy generally delivers its services in a safe and effective manner. Staff try to make sure pharmacy services are provided safely but they do not always record relevant safety checks when people receive higher risk medicines. This makes it difficult for them to show that the appropriate advice is always provided when these medicines are supplied. The pharmacy generally sources and stores medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. It looks after this equipment to ensure that it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |