Inspection outcome: Standards met
Last inspection: 07/06/2019
Pharmacy context
This community pharmacy situated in the town centre. And is the only pharmacy in the town. The pharmacy dispenses NHS and private prescriptions. And offers advice on the management of minor illnesses and long-term conditions. It offers a range of services including supervised methadone consumption. And supplies medicines in multi-compartmental compliance packs to help people take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy has procedures to identify and manage risks. It keeps them up to date. And it maintains the pharmacy records it must by law. Pharmacy team members read and follow the procedures. They keep people’s information secure. They know how to protect the welfare of children and vulnerable adults. The team members record and discuss mistakes that happen. They use this information to learn and make changes to help prevent similar mistakes happening again. But they don’t always discuss or record enough detail about why these mistakes happen. So, they may miss opportunities to improve.
Principle 2. Staff
The pharmacy has good systems in place to make sure it has enough staff with the right skills to provide its services. The team members understand their roles and responsibilities in providing services. And they complete regular training to help keep their knowledge up-to-date. The pharmacy team members openly discuss their ideas to improve ways of working. And they feel comfortable raising any concerns they have. And they suggest changes to practice. The pharmacy welcomes changes. And uses these to improve services.
Principle 3. Premises
The pharmacy is safe and clean, and suitable for the pharmacy services it provides. People can have private conversations with a pharmacist or team member if required.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. And it displays information about health-related topics. The pharmacy provides its services using a range of safe working practices. The pharmacy gets it medicines from reputable suppliers. It generally adheres to storage requirements during the dispensing process. It takes the right action if it receives any alerts that a medicine is no longer safe to use. And takes the correct action to return it to the supplier. The pharmacy team supply medicines in multi-compartmental compliance packs to assist people to take their medicines at the right time. But, they do not regularly provide people with medicines information leaflets. So, people may not have correct information they need to help them take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |