Inspection outcome: Standards met
Last inspection: 05/12/2019
Pharmacy context
This is an independent community pharmacy in a parade of shops on a busy road in Birmingham. It sells a range of over-the-counter medicines and dispenses prescriptions. It offers Medicines Use Reviews (MURs), New Medicine Service (NMS) checks, a needle exchange scheme, smoking cessation service, emergency hormonal contraception and a prescription delivery service. It supplies medicines in multi-compartment compliance packs to quite a few people living in their own homes who need help in managing their medicines. The pharmacy also administers flu vaccinations in the winter season and has some people receiving instalment medicines for substance misuse treatment.
Inspection summary findings
Principle 1. Governance
The pharmacy has safe and effective working practices. Its team members record and review their mistakes so that they can learn from them. And they keep the records they need to by law to ensure medicines are supplied safely and legally. The pharmacy asks people for their views and uses their feedback to improve services where possible. It keeps people’s private information safe. And it has safeguarding procedures and its team members understand how they can help protect vulnerable people.
Principle 2. Staff
The pharmacy has good staffing arrangments to provide its services safely and effectively. Members of the pharmacy team work well together, and they have access to ongoing training to help keep their skills and knowledge up to date. And they feel comfortable about raising any concerns or offering suggestions to help improve the pharmacy’s services.
Principle 3. Premises
The pharmacy’s premises are safe, secure and suitable for the services it provides. And it has facilities to protect people’s privacy when using the pharmacy’s services.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and effectively. It offers a good range of services and these are accessible to people. And people receive the advice and support they need to help them take their medicines safely. The pharmacy obtains its medicines from reputable suppliers and it manages them properly. It takes the right action in response to drug recalls and safety alerts, so that people receive medicines that are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |