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Pharmacy inspections

Inspection reports and learning from inspections

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Whiteleas Pharmacy (1037660)

Inspection outcome: Standards met

Last inspection: 01/02/2024

Pharmacy context

This is a community pharmacy in South Shields. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy provides substance misuse services and dispenses private prescriptions. Pharmacy​ team members advise on minor ailments and medicines use. And they supply over-the-counter medicines and prescription only medicines via patient group directions (PGDs). 

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy team members work to professional standards to keep services safe and effective. But the pharmacy does not keep its policies and procedures under review. And it does not always provide assurance that its services are safe and effective. Team members discuss mistakes that happen when dispensing. But they do not keep records to identify patterns in the mistakes. And they do not always take the opportunity to improve and reduce the risk of further errors. The pharmacy mostly keeps the records it needs to by law, and it protects confidential information to keep it safe and secure. Team members understand their roles in protecting vulnerable people. And they complete regular training to ensure they are up to date with safeguarding requirements.

Principle 2. Staff

Standards met

The pharmacy reviews its staffing levels to ensure it has the right number of suitably skilled pharmacy team members working when it needs them. Team members have the right qualifications and skills for their roles and the services they provide. And the pharmacy provides some support to help team members learn and develop. 

Principle 3. Premises

Standards met

The pharmacy premises are secure, clean, and hygienic. The pharmacy has adequate facilities for people to have private conversations with pharmacy team members.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides services which are easily accessible. And it provides its services in accordance with safe working practices. The pharmacy gets its medicines from reputable sources, and it mostly stores them appropriately. The team conducts checks to make sure medicines are in good condition and suitable to supply. And they identify and remove medicines that are no longer fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably protect people’s private information.


Pharmacy details

176 Whiteleas Way
SOUTH SHIELDS
NE348HF
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards