Inspection outcome: Standards met
Last inspection: 18/02/2020
Pharmacy context
This is a community pharmacy located among retail outlets on a main road outside the town centre. It serves a mainly Asian community with many non-English speakers. The pharmacy dispenses NHS prescriptions and it has a busy private travel clinic providing antimalarials and a wide range of vaccinations.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages risks to make sure its services are safe, and it acts to improve patient safety. It completes the records that it needs to by law and asks its customers for their views and feedback. The team has written procedures on keeping people’s private information safe and team members understand how they can help to protect the welfare of vulnerable people.
Principle 2. Staff
The pharmacy team members have the right qualifications for the jobs they do, and they get some ongoing training to help them keep up to date. The team members work well together, and they are comfortable providing feedback to their managers.
Principle 3. Premises
Principle 4. Services, including medicines management
The pharmacy offers a wide range of healthcare services which are easy for people to access. The pharmacy team members work hard to help improve the health and wellbeing of people living in the local community. The pharmacy sources, stores and supplies medicines safely. And it carries out appropriate checks to ensure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe and use it in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |