Inspection outcome: Standards met
Last inspection: 28/11/2019
Pharmacy context
This is a quiet community pharmacy located on one of the main roads into Stafford town centre. People using the pharmacy are from the local community and a home delivery service is available. The pharmacy dispenses NHS prescriptions and provides other NHS funded services such as seasonal ‘flu vaccinations, sexual health services and a minor ailment scheme which includes treatments for urinary tract infections and impetigo. The pharmacy team supplies some medicines in weekly packs for people that can sometimes forget to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with the services. It is responsive to feedback and uses this to make improvements. The pharmacy team have written instructions to help make sure it works safely. And the team understands its role in protecting and supporting vulnerable people. They do not always record their mistakes which means that they may miss learning opportunities.
Principle 2. Staff
The pharmacy has enough staff to provide its services. Pharmacy team members complete the training they need to do their jobs. But they do not have formal training plans or protected time to complete ongoing training, so they may not always keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services provided. It has a consultation room to enable it to provide members of the public with access to an area for private and confidential discussions.
Principle 4. Services, including medicines management
The pharmacy manages its services and supplies medicines safely. The pharmacy gets its medicines from licensed suppliers, and the team members make sure that they store medicines securely. Medicine stock is generally well controlled, but problems with the fridge temperature are not investigated when they are identified. So, the pharmacy may not always be able to provide assurance that all its stock is fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide services safely. The pharmacy team uses the equipment in a way that keeps people’s information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |