Inspection outcome: Standards met
Last inspection: 29/05/2019
Pharmacy context
This community pharmacy is in a residential area of Nottingham and is open across extended hours. It mainly dispenses NHS prescriptions which it generally receives from four local GP surgeries. It also provides Medicines Use Review (MUR) and New Medicine Service (NMS) consultations.
Inspection summary findings
Principle 1. Governance
The pharmacy manages its risks, so its services are safe. Its team members keep the legal records needed and generally make sure that these are accurate. However, the pharmacy doesn’t always keep complete records to clearly show its team members have read its written procedures or learn from mistakes. The pharmacy team manages people’s confidential information well and knows how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. It takes the right action to make sure it keeps an appropriate staffing level. The pharmacy’s team members are suitably qualified and competent in their roles. The pharmacy does not provide regular ongoing training, so its team members may find it harder to keep their knowledge up to date.
Principle 3. Premises
The pharmacy provides its services from suitable premises.
Principle 4. Services, including medicines management
The pharmacy mostly manages its services well. It generally makes sure that its medicines are stored appropriately and safe for people to use. However, its team members don’t always provide advice to people taking higher-risk medicines to help them use these safely.
Principle 5. Equipment and facilities
The pharmacy keeps its equipment appropriately maintained and makes sure its facilities are suitable to provide its services.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |