West View Pharmacy (1091585)

Inspection summary findings

Principle 1. Governance

The pharmacy team follows a comprehensive set of written procedures to help them manage the pharmacy’s services. The pharmacy mostly keeps the records it needs to by law. It is suitably equipped to support the safeguarding of vulnerable adults and children and team members help protect people’s private information. They record mistakes made during the dispensing process and they make changes to the way they work to help improve patient safety.

Principle 2. Staff

The pharmacy team has the necessary skills and experience to safely manage the pharmacy’s services. Pharmacy team members work well together and support each other to help provide the pharmacy’s services. The pharmacy supports team members enrolled in training courses to work through their courses via protected training time.

Principle 3. Premises

The pharmacy is clean and organised. People can have a conversation with a team member in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy effectively manages a range of services that it makes accessible to people. The pharmacy team regularly checks the expiry dates of its medicines to reduce the risk of out-of-date medicines being supplied to people. And the pharmacy stores its medicines correctly.

Principle 5. Equipment and facilities

The pharmacy has the correct equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.