Inspection outcome: Standards met
Last inspection: 24/11/2022
Pharmacy context
This community pharmacy is opposite a medical centre in a largely residential area. Its main service is dispensing NHS prescriptions, some of which are delivered to people’s homes. It also supplies some medicines in multi‐compartment compliance packs to people living at home who need help managing their medicines. The pharmacy provides seasonal flu vaccinations and hepatitis B immunisation. It has a considerable number of people who receive instalment supplies on a daily and weekly basis, including for substance misuse treatment. It operates a needle exchange scheme. And it receives some referrals through the Community Pharmacy Consultation Service.
Inspection summary findings
Principle 1. Governance
The pharmacy manages the risks associated with its services effectively. It shows particular care when providing services to more vulnerable people. And liaises with other agencies to protect people’s welfare. It has up‐to‐date procedures which tell staff how to work safely. It generally makes the records it needs to by law within the required timescales. And it protects people’s information. The pharmacy team members learn from their mistakes so they can make their services safer.
Principle 2. Staff
The pharmacy has enough staff to cope with its workload. The pharmacy’s team members work closely together and communicate well with each other, sharing information appropriately to make the pharmacy’s services safer. And they have the right training for the roles they undertake. The team members complete ongoing training to keep their skills and knowledge current.
Principle 3. Premises
The premises are suitable for the safe provision of pharmacy services and are maintained adequately. People can use a separate room to have a private conversation with members of the pharmacy team.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its services effectively. The pharmacy’s team members prepare compliance packs and other instalment supplies safely. And the pharmacy stores its medicines appropriately. The pharmacy’s team members generally know the checks to make with people when supplying higher-risk medicines. But the prescriptions for these items are not always highlighted. So, the pharmacy may sometimes miss out on making sure people get all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. It checks its measuring equipment is working correctly on a regular basis. And it keeps sensitive information on its equipment out of view of the public.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |