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Pharmacy inspections

Inspection reports and learning from inspections

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West End Pharmacy (1090540)

Inspection outcome: Standards met

Last inspection: 26/01/2023

Pharmacy context

This is a busy community pharmacy on a high street in Newcastle. Its main activities are dispensing NHS prescriptions and selling over-the-counter medicines. It provides a range of services including supplying medicines for people in multi-compartment compliance packs to help them take their medicines correctly. And it provides vaccination services.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures to help team members work safely and effectively. They reflect on any errors they make and share learnings as a team to improve working practices. The pharmacy mostly keeps the records required by law, and it has a robust complaints procedure so people can easily feedback about their experiences. Team members keep confidential information secure. And they know how and when to act to protect vulnerable adults and children in their community.

Principle 2. Staff

Standards met

The pharmacy has suitably trained team members who work safely and effectively together to manage the workload. And they complete ongoing training to keep their skills up to date. They can make suggestions to improve working practices. And they feel comfortable raising concerns if necessary.

Principle 3. Premises

Standards met

The pharmacy is clean and tidy and it provides adequate space for dispensing activities. It has a suitably sized soundproofed room where people can access services and have private conversations with the team.

Principle 4. Services, including medicines management

Standards met

The pharmacy manages the delivery of its services safely and effectively. And people easily access the services. Pharmacy team members obtain medicines from recognised suppliers. And they mostly store and manage medicines appropriately. But they do not always complete the checks of medicine expiry dates in a timely manner to make sure they are suitable to supply. 

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs for the services it provides. And it generally keeps its equipment well maintained. Team members mostly use the equipment and facilities in a way to ensure people's privacy.  

Pharmacy details

168 West Road
Newcastle Upon Tyne

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards