West End Pharmacy (1090540)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures to help team members work safely and effectively. They reflect on any errors they make and share learnings as a team to improve working practices. The pharmacy mostly keeps the records required by law, and it has a robust complaints procedure so people can easily feedback about their experiences. Team members keep confidential information secure. And they know how and when to act to protect vulnerable adults and children in their community.

Principle 2. Staff

The pharmacy has suitably trained team members who work safely and effectively together to manage the workload. And they complete ongoing training to keep their skills up to date. They can make suggestions to improve working practices. And they feel comfortable raising concerns if necessary.

Principle 3. Premises

The pharmacy is clean and tidy and it provides adequate space for dispensing activities. It has a suitably sized soundproofed room where people can access services and have private conversations with the team.

Principle 4. Services, including medicines management

The pharmacy manages the delivery of its services safely and effectively. And people easily access the services. Pharmacy team members obtain medicines from recognised suppliers. And they mostly store and manage medicines appropriately. But they do not always complete the checks of medicine expiry dates in a timely manner to make sure they are suitable to supply. 

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs for the services it provides. And it generally keeps its equipment well maintained. Team members mostly use the equipment and facilities in a way to ensure people's privacy.