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Pharmacy inspections

Inspection reports and learning from inspections

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West End Pharmacy (1084040)

Inspection outcome: Standards met

Last inspection: 27/08/2020

Pharmacy context

This is a community pharmacy located next to a medical centre. There is also another pharmacy inside the medical centre. It is situated in a residential area of Morecombe in Lancashire. The pharmacy dispenses NHS prescriptions, private prescriptions and sells over-the-counter medicines. It also provides a range of services including seasonal flu vaccinations and emergency hormonal contraception. A number of people receive their medicines in multi-compartment compliance aids.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy team has written procedures to help it work effectively. But the procedures do not contain a date of issue and there are no records to show when members of the team read them. So the pharmacy cannot show that the procedures are up to date or that they are always followed. The pharmacy keeps the records it needs to by law. And members of the team are given training so that they know how to keep private information safe. They record things that go wrong and discuss them to help identify learning and reduce the chances of similar mistakes happening again.

Principle 2. Staff

Standards met

There are enough staff to manage the pharmacy's workload and they are appropriately trained for the jobs they do. Members of the pharmacy team complete some additional training to help them keep their knowledge up to date. 

Principle 3. Premises

Standards met

The pharmacy premises are suitable for the services provided and steps have been taken to make the premises COVID secure. A consultation room is available to enable private conversations. 

Principle 4. Services, including medicines management

Standards met

The pharmacy's services are easy to access. And it manages and provides them safely. It gets its medicines from recognised sources, stores them appropriately and carries out regular checks to help make sure that they are in good condition. Additional checks are carried out when higher-risk medicines are supplied to ensure they are being used appropriately.

Principle 5. Equipment and facilities

Standards met

The pharmacy’s team members have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.

Pharmacy details

3 Heysham Road
MORECAMBE
LA31DA
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards