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Pharmacy inspections

Inspection reports and learning from inspections

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Wellcare Pharmacy (1118045)

Inspection outcome: Standards met

Last inspection: 09/11/2022

Pharmacy context

This is a community pharmacy along a parade of shops in Harrow, Greater London. The pharmacy sells over-the-counter medicines and provides advice. It dispenses NHS and private prescriptions. The pharmacy offers a few services such as the New Medicine Service (NMS), local deliveries and seasonal flu vaccines. In addition, it supplies some people’s medicines inside multi-compartment compliance packs if they find it difficult to take them.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has appropriate systems in place to identify and manage the risks associated with its services. Members of the pharmacy team monitor the safety of their services by recording their mistakes and learning from them. They understand how they can protect the welfare of vulnerable people. The pharmacy maintains most of its records in accordance with the law. And the pharmacy protects people’s private information appropriately. 

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. Pharmacy team members understand their roles and responsibilities. They work well together. And they keep their skills and knowledge up to date by completing regular training.

Principle 3. Premises

Standards met

The pharmacy’s premises provide a secure and suitable environment for people to receive healthcare services from. The pharmacy has a separate space where confidential conversations and services can take place. And the pharmacy team keeps the premises clean.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy provides its services in a safe and effective way. Members of the pharmacy team are accommodating, and they make appropriate changes to ensure people can easily access the pharmacy’s services. The pharmacy obtains its medicines from reputable sources. And it largely keeps the appropriate records to verify how its services are being run. But the pharmacy doesn’t fully manage all the risks involved in the way it assembles people’s compliance packs. And the pharmacy’s team members don't record any information about people who receive higher-risk medicines. This makes it difficult for them to show that they provide people with appropriate advice when these medicines are supplied.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the appropriate equipment and facilities it needs to provide its services safely. And its equipment is used in a way which suitably maintains people’s privacy.

Pharmacy details

2 Weald Lane

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards