Inspection outcome: Standards met
Last inspection: 21/06/2023
Pharmacy context
The pharmacy is in northwest London on a busy high street with a large residential population nearby. It dispenses NHS and private prescriptions and provides health advice. It dispensed medicines in multi-compartment compliance packs for people who had difficulty managing their medicines. Services include delivery, supervised consumption, blood pressure monitoring service, emergency hormonal contraception and flu vaccinations.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. Members of the team follow suitable written instructions to help them manage risks and work safely. The pharmacy's team members record their mistakes to learn from them and take appropriate action to stop the same mistakes happening again. The pharmacy keeps the records it needs to by law and these show that medicines are supplied safely and legally. The pharmacy team members keep people’s private information safe and understand how they can safeguard the welfare of vulnerable people.
Principle 2. Staff
The pharmacy actively supports its team members in developing their skills and knowledge. They work well together to manage the workload. And they know what to do if the pharmacist does not arrive for work. They feel comfortable about providing feedback and are involved in improving the pharmacy’s services.
Principle 3. Premises
The pharmacy’s premises are secure and suitable for the provision of healthcare. The pharmacy protects people’s private information and keep the pharmacy’s medicines stock safe.
Principle 4. Services, including medicines management
The pharmacy tries to make sure its services are easily accessible to people with different needs. Its working practices are safe and effective. The pharmacy team members highlight prescriptions for high‐risk medicines so they can make sure people use them properly. And the pharmacy obtains its medicines from reputable sources so they are fit for purpose. The pharmacy stores medicines securely and at the right temperature. And it keeps records of regular checks to show medicines are safe to use. The team know what to do if any medicines or devices need to be returned to the suppliers.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |