Inspection outcome: Standards met
Last inspection: 31/07/2019
Pharmacy context
A Boots pharmacy in the centre of a housing development in Northolt. The pharmacy provides essential NHS services. It also provides medicines in multi-compartment compliance aids for 53 people in the community. Additional services include: Medicines Use Reviews (MURs), the New Medicines Service (NMS) and prescription deliveries. Flu vaccinations are provided during the winter flu season.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. Its team members understand their roles and responsibilities. They listen to people’s concerns and keep people’s information safe. They discuss any mistakes they make and share information on what could go wrong to help reduce the chance of making mistakes in future. But they are not always thorough enough in the way they capture information and use it to learn and improve.
Principle 2. Staff
The pharmacy team manages the workload safely and effectively and team members work well together. They are comfortable about providing feedback to employers and are involved in improving the pharmacy’s services
Principle 3. Premises
The pharmacy’s premises are clean, tidy and organised. They provide a safe, secure and professional environment for people to receive healthcare services. Staff made efficient use of the limited space available to them.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and effectively and makes them available to everyone. Team members are good at giving people the advice and support they need to help them use their medicines safely and properly. In general, the pharmacy manages its medicines safely and effectively. It carries out most of the checks that help make sure that its medicines are fit for people to take.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. And, it uses its facilities and equipment to keep people's private information safe
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |