Wellbeing Pharmacy (1122109)

Inspection summary findings

Principle 1. Governance

The pharmacy ensures that its working practices are safe and effective. Its team members understand their roles and responsibilities. They listen to people’s concerns and keep their information safe. They discuss any mistakes they make and share information to help reduce the chance of making mistakes in future. The pharmacy has adequate insurance in place to help protect people if things do go wrong. But the pharmacy is not thorough enough in the way that it captures information which will help the team to learn and improve.

Principle 2. Staff

The pharmacy team manages the workload safely and effectively and team members work well together. They support each other well. They are able to provide feedback to one another to improve the pharmacy’s services.

Principle 3. Premises

The pharmacy’s premises are generally clean, tidy and organised. They provide a safe, secure environment for people to receive healthcare services. But the pharmacy does not have enough storage space. This means that the pharmacy did not look as tidy and organised as it could.

Principle 4. Services, including medicines management

The pharmacy generally provides its services safely and effectively. And it generally gives people the advice and information they need to help them use their medicines properly. The pharmacy usually manages its medicines safely. But it is not always thorough enough in the way it checks that its medicines are all fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide services safely. In general, the pharmacy uses its facilities and equipment to keep people's private information safe.