Inspection outcome: Standards met
Last inspection: 03/11/2025
Since January 2025 our inspection reports are more concise and accessible - find out more about the changes
Pharmacy context
This community pharmacy is located in a residential area in the city of Norwich in Norfolk. It provides a variety of services including dispensing of NHS and private prescriptions, the New Medicines Service (NMS) and the Pharmacy First service under Patient Group Directions (PGDs). It also provides medicines in multi-compartment compliance packs to people who need extra support taking their medicines.
This was a desktop inspection following an inspection in September 2025 where the pharmacy did not meet Standards 1.8, 2.2, 2.4 and 4.4. This reinspection focused on those Standards which had previously not been met. Since the inspection, pharmacy team members have completed safeguarding training and been enrolled on an accredited training with an appropriate training provider. The pharmacy has also sent evidence to show that team members will receive ongoing training from head office and that team members are appropriately actioning safety alerts of medicines and medical devices.
Inspection summary findings
Principle 1. Governance
Principle 2. Staff
Principle 4. Services, including medicines management
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |