Inspection outcome: Standards met
Last inspection: 26/11/2024
Pharmacy context
This is a pharmacy located inside a branch of WHSmith within the departure area of a large airport. Most people who use the pharmacy are airport passengers or people who work at the airport. The pharmacy opens extended hours all year round. It sells a range of over‐the‐counter medicines and provides healthcare advice. The pharmacy doesn’t provide NHS services and it doesn’t dispense prescriptions.
Inspection summary findings
Principle 1. Governance
The pharmacy manages the risks associated with its services to make sure people receive appropriate care. It has written procedures to make sure the pharmacy team work safely. Members of the pharmacy team understand their role in protecting vulnerable people. And the pharmacy maintains the records it is required to keep.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely and effectively. And it encourages them to give feedback. The pharmacy provides its team members with the training and support they need. Staff know how to raise a concern if they have one.
Principle 3. Premises
The pharmacy is clean and tidy, and it provides a suitable environment for the delivery of healthcare services. It has a consultation room, so that people can speak to the pharmacy team in private when needed.
Principle 4. Services, including medicines management
The pharmacy provides its services safely. People with different needs can easily access the pharmacy’s services. The pharmacy stores its medicines suitably and manages them well. So, the medicines it sells are safe for people to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide services safely. And it uses the equipment in a way to help protect private information.
Pharmacy details
WH Smith
Airside Terminal 1
Birmingham Airport
Birmingham
B26 3QJ
United Kingdom
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |