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Pharmacy inspections

Inspection reports and learning from inspections

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Well (9011827)

Inspection outcome: Standards met

Last inspection: 04/10/2022

Pharmacy context

This is a community pharmacy in a health centre in Bedale, North Yorkshire. It dispenses both NHS and private prescriptions and sells a range of over-the-counter medicines. The pharmacy offers a medicines delivery service. It supplies medicines in multi-compartment compliance packs to people living in their own home. And people can get a winter flu vaccination from the pharmacy.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately identifies and manages the risks associated with its services. It has written procedures that the pharmacy team follows. And the pharmacy has appropriate insurance to protect people if things go wrong. It completes the    records it needs to by law. Pharmacy team members openly discuss mistakes they make and they take suitable action to prevent future mistakes. The pharmacy has safeguarding procedures and it responds appropriately to help protect vulnerable people when safeguarding issues occur.


Principle 2. Staff

Standards met

The pharmacy has a team with the qualifications to support its services. Team members work together to complete daily tasks. They openly discuss errors so everyone can learn from them and improve their skills. The team members receive in the moment feedback. 

Principle 3. Premises

Standards met

The pharmacy provides a safe and secure environment for people to receive healthcare. Its premises are suitable for the workload and services it provides. The pharmacy has a room where people can have private conversations with members of the pharmacy team.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides services that people can easily access. Its working practices mostly promote safe and effective delivery of its services. The pharmacy delivers medicines to people’s homes and keeps records to show that it delivers the right medicine to the right person. The pharmacy gets its medicines from reputable sources. And it adequately manages them and stores them properly.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely. And the team makes sure the equipment it uses is clean.

Pharmacy details

The Pharmacy
Glebe House
19 Firby Road
Bedale
DL82AT
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards