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Pharmacy inspections

Inspection reports and learning from inspections

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Well (9011527)

Inspection outcome: Standards met

Last inspection: 25/11/2021

Pharmacy context

This is a community pharmacy in the centre of Darlington. It dispenses both NHS and private prescriptions and sells a range of over-the-counter medicines. The pharmacy team offers advice to people about minor illnesses and over the counter medicines. It supplies some medicines in multi-compartment compliance packs to people living in their own homes. And it provides a home delivery service. The pharmacy has been approved to provide a Covid-19 vaccination service. The pharmacy was inspected during the Covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy team follows written procedures, and this helps to maintain the safety and effectiveness of the pharmacy’s services. Members of the team record things that go wrong and discuss them to help identify learning and reduce the chances of similar mistakes happening again. They are given training so that they know how to keep private information safe. The pharmacy has a safeguarding procedure and the team know what action to take when a concern is raised. The pharmacy keeps the records it needs to by law.

Principle 2. Staff

Standards met

There are enough staff to manage the pharmacy's workload and they are properly trained for the jobs they do. The pharmacy team complete some additional training to help them keep their knowledge up to date. They get regular feedback from their manager to help them improve.

Principle 3. Premises

Standards met

The pharmacy provides a suitable and secure environment for people to receive healthcare. And its premises are clean and well equipped.

Principle 4. Services, including medicines management

Standards met

People with a range of health needs access the pharmacy's services easily. And the pharmacy manages and delivers these services effectively using technology and off-site dispensing. It obtains its medicines from reputable sources. And stores and manages its medicines appropriately.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment it uses is clean.

Pharmacy details

87 Victoria Road
Darlington
DL15JQ
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards