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Pharmacy inspections

Inspection reports and learning from inspections

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Well (9011385)

Inspection outcome: Standards met

Last inspection: 10/05/2021

Pharmacy context

​This is a pharmacy situated inside a branch of WHSmith at Heathrow airport in Hounslow, West London. People using its services include airport staff and those who are leaving the UK or coming in from other countries. The pharmacy is open for long hours through the week. It sells over-the-counter medicines. And its team provides healthcare advice.

Inspection summary findings

Principle 1. Governance

Standards met

​The pharmacy is operating safely and is complying with the company’s policies. It has appropriate systems in place to identify and manage the risks associated with COVID-19. Members of the pharmacy team understand their role in protecting the welfare of vulnerable people. And the pharmacy maintains its records as it should. 

Principle 2. Staff

Standards met

​The pharmacy has enough staff to sell medicines safely. The pharmacy’s team members are suitably trained or undertaking the appropriate training. And the company provides them with ongoing resources to keep their knowledge and skills up to date. 

Principle 3. Premises

Standards met

​The pharmacy’s premises are suitable to deliver healthcare services effectively and safely. The pharmacy has introduced measures to help reduce the spread of COVID-19 inside its premises. Its team members keep the premises very clean. And it has a separate space where confidential conversations or services can take place. 

Principle 4. Services, including medicines management

Standards met

​The pharmacy provides its services safely. People with different needs can easily access the pharmacy’s services. The pharmacy stores its medicines suitably and manages them well. So, the medicines it sells are safe for people to use.

Principle 5. Equipment and facilities

Standards met

​The pharmacy stores its equipment securely. And it has the appropriate equipment it needs to provide its services safely.

Pharmacy details

Heathrow Terminal 2
Units RU1002 and RU1003
London Heathrow Airport
United Kingdom

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards