Inspection outcome: Standards met
Last inspection: 27/08/2019
Pharmacy context
The pharmacy is located in a temporary unit in a car park next to a large surgery surrounded by residential premises. The people who use the pharmacy are mainly older people. The pharmacy receives around 85% of its prescriptions electronically. It provides a range of services, including Medicines Use Reviews, the New Medicine Service, stop smoking service and influenza vaccinations. It supplies medication in multi-compartment compliance packs to several people who live in their own homes to help them manage their medicines. And it provides substance misuse medications to a small number of people.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. It uses this information to help make its services safer and reduce any future risk. It largely keeps its records up to date and accurate. It regularly seeks feedback from people who use the pharmacy and it largely protects people’s personal information. Team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. The team discusses adverse incidents and uses these to learn and improve. They are provided with ongoing and structured training to support their learning needs and maintain their knowledge and skills. The team members are provided with time set aside for training. This means that they are able to complete this training at work. They can raise any concerns or make suggestions and have regular meetings. This means that they can help improve the systems in the pharmacy. The team members can take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets.
Principle 3. Premises
The premises largely provide a safe, secure, and clean environment for the pharmacy's services. But the pharmacy could do more to protect the privacy of people when using the consultation room.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its services well and provides them safely. The pharmacy gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy largely has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |