Well (9011103)

Inspection summary findings

Principle 1. Governance

The pharmacy has systems in place to help identify and manage the risks associated with its services. Pharmacy team members have clearly defined roles. And they effectively use audit tools and information within the pharmacy’s procedures to make sure the right person with the right skills completes tasks safely and efficiently. Pharmacy team members act openly and honestly by sharing information when mistakes happen. And they engage in discussions about how to reduce risk following mistakes. They have the knowledge required to report safeguarding concerns to ensure the safety and wellbeing of vulnerable people is protected. The pharmacy keeps people’s private information secure. It generally keeps all records it must by law. But some minor gaps in these records occasionally result in incomplete audit trails.

Principle 2. Staff

The pharmacy has enough skilled and knowledgeable people working to provide its services safely. It has robust systems in place for supporting the learning needs of its team members through continual learning and structured feedback. And the team members use the tools available to improve their knowledge and skills. The pharmacy promotes how its team members can provide feedback. And it listens to their feedback and acts on it appropriately. Pharmacy team members engage in regular conversations relating to risk management and safety.

Principle 3. Premises

The pharmacy is clean, secure and maintained to the standards required. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy advertises its services and ensures these are accessible to people. The pharmacy works well with other healthcare professionals. And it has good risk strategies in place for the services it provides. This means people receive a safe and efficient service. And they receive valuable care and support to effectively manage their health and wellbeing. The pharmacy team demonstrates how it applies risk management strategies when providing its services. It obtains its medicines from reputable sources. And it stores and manages medicines appropriately.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for providing its services. Pharmacy team members manage and use equipment in ways which protect people’s confidentiality.