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Pharmacy inspections

Inspection reports and learning from inspections

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Well (9010694)

Inspection outcome: Standards met

Last inspection: 14/08/2025

Since January 2025 our inspection reports are more concise and accessible - find out more about the changes

Pharmacy context

The pharmacy premises is within a warehouse in Chilton Industrial Estate, Ferryhill. It acts as a hub pharmacy, undertaking the assembly of medicines against NHS prescriptions for other registered pharmacies within the same company. The pharmacy solely supplies multi-compartment compliance packs, which are designed to support people to remember to take their medicines at the right times. The pharmacy uses automation with some manual input. The pharmacy delivers the packs back to the pharmacies for patients to collect or have delivered.

This was a routine inspection of the pharmacy which focused on the core Standards relating to patient safety. Not all the Standards were inspected on this occasion. The pharmacy was last inspected in May 2019 and all standards were met.

Inspection summary findings

Principle 1. Governance

Standards met

Principle 2. Staff

Standards met

Principle 3. Premises

Standards met

Principle 4. Services, including medicines management

Standards met

Principle 5. Equipment and facilities

Standards met

Pharmacy details

Chilton Way, Chilton Industrial Estate
Chilton
Ferryhill
DL17 0PD
United Kingdom

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards