Well (9010694)

Inspection summary findings

Principle 1. Governance

The pharmacy has a set of written procedures. The company reviews these as required and acts to change processes to improve the safety and service for people. The team members have a clear understanding of the roles and tasks. And they work in a safe way to provide services to people. The team members record and discuss mistakes that happen. They use this information to learn and make changes to help prevent similar mistakes happening again. The pharmacy asks its users for their views and uses feedback for learning to improve the services.

Principle 2. Staff

The pharmacy has systems in place to make sure it has enough staff with the right skills to provide its services. The team members understand their roles and responsibilities in providing services. The pharmacy supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work. The pharmacy team members openly discuss their ideas to improve ways of working. And they feel comfortable raising any concerns they have.

Principle 3. Premises

The pharmacy is secure, safe and clean, and suitable for the pharmacy services it provides. It had facilities available for private conversation if required.

Principle 4. Services, including medicines management

The pharmacy has systems in place to ensure that the stock is suitable for the process used. And makes changes when this is not the case. This ensures people receive medicines fit for use. The pharmacy gets it medicines from reputable suppliers. It generally adheres to storage requirements during the dispensing process. It takes the right action if it receives any alerts that a medicine is no longer safe to use. And takes the correct action to return it to the supplier. The pharmacy supplies medicines in multi-compartmental compliance packs to the spoke pharmacies to provide to people. This helps people to take their medicines at the right time. The pharmacy provides descriptions with the packs to show what each medicine looks like. But on occasions the descriptions may not be the same. This may cause confusion to people when identifying their medicines.

Principle 5. Equipment and facilities

The equipment the pharmacy uses in the delivery of its services is clean and well maintained to ensure it is fit for purpose. The pharmacy team members protect confidential information.