Well (9010083)

Inspection summary findings

Principle 1. Governance

Principle 2. Staff

The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. It offers team members opportunities to complete more training and provides feedback to them on their performance. Team members share information and learning particularly from errors when dispensing. So, they can improve their performance. Pharmacy team members can raise concerns particularly about their roles. The concerns are received by management but not fully acted on to ensure the team member has regular opportunities to perform in their role. So, they can maintain their skills and knowledge.

Principle 3. Premises

The pharmacy is clean, secure and suitable for the services provided. And it has good arrangements for people to have private conversations with the team.

Principle 4. Services, including medicines management

The pharmacy provides services that support people's health needs. The pharmacy manages its services well. It keeps records of prescription requests and deliveries it makes to people. So, it can deal with any queries effectively. The pharmacy gets its medicines from reputable sources. And it stores and manages medicines appropriately.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services and the team mostly ​protect people’s private information. The pharmacy had references sources and access to the internet to ensure the team are up to date clinical information.