Inspection outcome: Standards met
Last inspection: 12/01/2024
Pharmacy context
This is a community pharmacy next to a large medical centre in Carlisle, Cumbria. Its main services include dispensing NHS and private prescriptions and selling over-the-counter medicines. The pharmacy provides services such as the NHS hypertension case-finding service and a seasonal ‘flu vaccinations. And it delivers some medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy provides it team members with a comprehensive set of written procedures to support them in safely managing its services. It keeps people’s sensitive information secure, and its team members are suitably equipped to safeguard vulnerable adults and children. The pharmacy has a process for team members to record and analyse mistakes made during the dispensing process.
Principle 2. Staff
The pharmacy has a skilled and experienced team to help manage the workload. Team members are supported in their development and have access to a comprehensive training programme to support them in keeping their knowledge and skills up to date. Team members feel comfortable to provide feedback to improve the pharmacy’s services.
Principle 3. Premises
The pharmacy premises are well maintained and are suitable for the services the pharmacy provides. The pharmacy has appropriate facilities for people to have private conversations with team members.
Principle 4. Services, including medicines management
The pharmacy provides a range of services to support people in managing their health. The services are well managed by the team, and the processes team members follow help people to take their medicines correctly. The team stores medicines in the dispensary appropriately and undertakes regular checks to ensure they are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the appropriately maintained equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |