Inspection outcome: Standards met
Last inspection: 23/04/2024
Pharmacy context
This busy community pharmacy is located in a Primary Care Centre. Most people who use the pharmacy are from the local area. A home delivery service is available for house-bound people. The pharmacy dispenses NHS prescriptions, and it sells a range of over-the-counter medicines. And it provides a seasonal flu vaccination service and some other NHS funded services including the Pharmacy First Service. Around 60-70% of prescriptions are sent to the company’s hub to be dispensed.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages risks to make sure its services are safe, and it acts to improve patient safety. It completes the records that it needs to by law and asks its customers for their views and feedback. Members of the pharmacy team are clear about their roles and responsibilities. The team follows written procedures on keeping people’s private information safe. And team members understand how they can help to protect the welfare of vulnerable people.
Principle 2. Staff
Pharmacy team members work well together in a busy and challenging environment. They have the right training and qualifications for the jobs they do. Team members are generally comfortable providing feedback to their manager and they receive informal feedback about their own performance.
Principle 3. Premises
The pharmacy provides a suitable environment for people to receive healthcare services. It has a private consultation room so people can receive services in private and have confidential conversations with members of the pharmacy team.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services which are generally well managed and easy for people to access. The pharmacy sources, stores, and supplies medicines safely. And it carries out appropriate checks to ensure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. Equipment is appropriately monitored and maintained so that it is safe to use.
Pharmacy details
Biddulph Primary Care Centre
Wharf Road
Biddulph
STOKE-ON-TRENT
ST8 6AG
UK
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |