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Pharmacy inspections

Inspection reports and learning from inspections

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Well (1107809)

GPhC Reference 1107809

Inspection outcome: Standards met

Last inspection: 25/04/2019

Pharmacy context

This is a community pharmacy in the same building as Hoyland Health Centre in the village of Hoyland, Barnsley. ​The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions. It also dispenses private prescriptions. The pharmacy team offers advice to people about minor illnesses and long-term conditions. And it offers services including, a minor ailments service, needle exchange, dispensing of substance misuse prescriptions, medicines use reviews (MURs), flu vaccinations and the NHS New Medicines Service (NMS). It also supplies medicines in multi-compartmental compliance packs to people living in their own homes.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has processes and written procedures to identify and adequately manage risks to its services. And it generally keeps the records it must by law. The pharmacy advertises how people can provide feedback and raise concerns about its services. It asks people for their views in a survey. And it generally displays the results of these surveys. The pharmacy team members keep people’s private information safe. And although not all team members complete training they know what to do if they have a concern about the welfare of children or vulnerable adults. ​The pharmacy’s team members record errors that happen with dispensing. And they discuss their learning. They sometimes use this information to learn and make changes to help prevent similar mistakes happening again. But, they don’t always record all the details of why errors happen. So, they may miss out on learning opportunities.

Principle 2. Staff

Standards met

The pharmacy employs people with the right skills to undertake the tasks within their role. And with the number of team members available and their skills, they manage the workload and provide the pharmacy's services. The pharmacy supports its team members to complete regular training to help them improve their knowledge and skills. They receive time in the working day to complete their training. And they can tailor their training to their own development needs.​

Principle 3. Premises

Standards met

The pharmacy is secure and is adequately maintained. The pharmacy's facilities allows people to have private conversations with the team.​​

Principle 4. Services, including medicines management

Standards met

The pharmacy provides a range of services to help people meet their health needs. It manages the delivery of its services with adequate processes. The pharmacy team members give people advice when they supply high-risk medicines. But they don't always supply people with written information to help them take their medicines safely. The pharmacy has adequate processes in place to ensure that the medicines they supply to people are fit for purpose. It sources, stores and manages its medicines appropriately.

Principle 5. Equipment and facilities

Standards met

The equipment and facilities the pharmacy uses in the delivery of its services are clean, safe and protect people’s confidentiality.

Pharmacy details

The Hoyland Centre
High Croft
Hoyland
BARNSLEY
S749AF
England

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View inspection report (PDF 120.1KB)

What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards