Well (1092979)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately manages risks and members of the pharmacy team are clear about their roles and responsibilities. They have written procedures on keeping people’s private information safe and complete training, so they know how to protect children and vulnerable adults. The team takes some action to improve patient safety but does not always effectively review mistakes, so may be missing out on learning opportunities. ​The pharmacy generally keeps the records required by law, but some details are missing, which could make it harder to understand what has happened if queries arise. ​

Principle 2. Staff

The pharmacy team members have the right qualifications for the jobs they do, and they get some ongoing training to help them keep up to date. They receive feedback about their own performance and can raise concerns to their manager or an independent team. The pharmacy has enough staff to manage its workload but it is currently relying on relief staff. So there is a lack of continuity and time to complete training and some non-urgent tasks. 

Principle 3. Premises

Principle 4. Services, including medicines management

The pharmacy’s services are easily accessible and generally well-managed, so people receive appropriate care. The pharmacy gets its medicines from reputable sources and carries out some checks to ensure they are in good condition. But medicines are not always stored in an orderly manner, which might increase the risk of errors.

Principle 5. Equipment and facilities