Well (1091347)

Inspection summary findings

Principle 1. Governance

The pharmacy team members follow processes for most services to ensure they are safe. They sometimes record mistakes to learn from them, with more recording recently. The pharmacy keeps most of the records that it needs to by law and usually keeps people’s information safe. Team members help to protect vulnerable people.

Principle 2. Staff

The pharmacy has enough staff to deliver its services. The pharmacy replaces team members when they leave to ensure there are enough team members to deliver pharmacy services. Team members have access to training material to ensure that they have the skills they need. The pharmacy gives them time to do this training when possible. Team members discuss incidents to learn from them.

Principle 3. Premises

The premises are safe and clean, and suitable for the pharmacy’s services. The pharmacy team members use private rooms for some conversations with people. People cannot overhear these conversations. The pharmacy is secure when closed.

Principle 4. Services, including medicines management

The pharmacy helps people to ensure that they can all use its services. The pharmacy provides additional services to help people in the community including flu vaccination and anticoagulation clinics and home visits. The pharmacy team provides safe services. Team members give people information to help them use their medicines. The pharmacy gets medicines from reliable sources and stores them properly. The pharmacy team know what to do if medicines are not fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.