Inspection outcome: Standards met
Last inspection: 20/02/2020
Pharmacy context
This is a community pharmacy in a medical centre in the town of Wigton, Cumbria. It dispenses both NHS and private prescriptions and sells a range of over-the-counter medicines. The pharmacy team offers advice to people about minor illnesses and long-term conditions. It provides NHS services, such as the New Medicines Service (NMS) and medicine use reviews. And it provides a home delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy has an up-to-date set of procedures to identify and manage risks to its services. The pharmacy’s team members follow them to help make sure they work safely and effectively. They keep the records they must have by law. And they keep people's private information secure. The team members know when and how to raise a concern to safeguard the welfare of vulnerable adults and children. The team members discuss any mistakes that happen within the dispensing process. But they do not always keep records of the mistakes. And so, they may miss the opportunity to identify any trends or patterns and take steps to reduce the risk of similar mistakes happening again.
Principle 2. Staff
The pharmacy team members have the appropriate qualifications and skills to provide the pharmacy's services safely and effectively. They work well together to manage their workload. The pharmacy team members complete training relevant to their roles to keep their knowledge and skills up to date. They can make suggestions to improve the pharmacy’s services. And they feel comfortable to raise professional concerns if necessary.
Principle 3. Premises
The pharmacy is clean, hygienic and properly maintained. It provides a suitable space for the health services provided. And the pharmacy has a room where people can speak privately to the pharmacy’s team members.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible to people. The pharmacy mostly manages its services appropriately and delivers them safely. And it uses an offsite pharmacy dispensing hub to help manage the dispensing workload more effectively. The pharmacy obtains its medicines from reputable sources. And it mostly stores and manages its medicines safely and securely.
Principle 5. Equipment and facilities
The pharmacy’s equipment is well maintained and appropriate for the services it provides. The pharmacy uses its equipment to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |