Inspection outcome: Standards met
Last inspection: 01/03/2023
Pharmacy context
This community pharmacy is in the centre of Diss amongst other high street retail outlets. Its main activity is dispensing NHS prescriptions, some of which are delivered to people’s homes. It supplies some people’s medicines in multi-compartment compliance packs to help people take their medicines at the right times. And the pharmacy offers seasonal flu vaccinations. Its team members can do blood pressure checks for people. And the pharmacy provides emergency hormonal contraception under a Patient Group Direction.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risks well and it has systems in place to monitor and review risks on an ongoing basis. The pharmacy’s team members understand their roles and responsibilities including when they should refer people to the pharmacist for healthcare advice. And the pharmacy keeps the records it needs to by law. There are good procedures in place to protect people’s information. And the pharmacy team members understand the role they play in safeguarding vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to provide its services safely and its team members have completed or are undertaking the right training for their roles. They can keep their skills and knowledge current by completing ongoing training which is provided by the company. And they can share ideas about how to improve the way the pharmacy operates.
Principle 3. Premises
The pharmacy’s premises are suitable for the services it provides to people. It generally keeps its premises clean. And it provides people with an area where they can have a conversation about their healthcare in private.
Principle 4. Services, including medicines management
The pharmacy generally has good systems in place to make sure the services it offers are safe. It helps some people with additional needs to access its services. It dispenses prescriptions in an orderly way. And it takes extra care when it dispenses medicines which may be higher risk. The pharmacy gets its medicines from reputable sources. And it largely manages them safely so that people receive medicines which are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy team has access to the equipment and facilities it needs to provide safe and effective services to people. It has systems in place to monitor that its equipment is safe and replace it promptly if needed.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |