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Pharmacy inspections

Inspection reports and learning from inspections

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Well (1084903)

Inspection outcome: Standards met

Last inspection: 20/04/2022

Pharmacy context

This is a community pharmacy on the main road through the village of Fauldhouse. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies and sells a range of over-the-counter medicines. It offers services including the NHS smoking cessation service and, seasonal flu vaccination. The pharmacy works closely with another branch of Well located close by. This pharmacy was inspected during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy suitably identifies and manages the risks with its services, including reducing the infection risk during the pandemic. The pharmacy team members follow written processes for the pharmacy’s services to help ensure they provide them safely. Team members record their mistakes to learn from them, but they don’t review these regularly to identify common themes. So they could be missing learning opportunities. The pharmacy mostly keeps the records that it needs to, and it keeps people’s private information safe. Team members know who to contact if they have concerns about vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough team members to safely provide its services. Inexperienced team members are adequately supported and know how to seek guidance if required. The pharmacy supports them by providing time for training. Team members know how to make suggestions and raise concerns if they have any to keep the pharmacy safe.

Principle 3. Premises

Standards met

The pharmacy premises are clean and suitable for the pharmacy services provided. It has suitable facilities for people to have conversations with team members in private. The pharmacy is secure when closed.

Principle 4. Services, including medicines management

Standards met

The pharmacy helps people to access its services which it provides safely. Team members follow written processes relevant to the services they provide. They support people by giving them suitable information and advice to help them use their medicines. And they provide extra written information to people taking higher risk medicines. The pharmacy obtains medicines from reliable sources and stores them properly. Pharmacy team members know what to do if medicines are not fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to deliver its services. And it looks after this equipment to ensure it works.

Pharmacy details

2 Main Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards