Well (1075573)

Inspection summary findings

Principle 1. Governance

Pharmacy team members follow processes for all services to ensure that they are safe. They record mistakes to learn from them. And make changes to avoid the same mistake happening again. The pharmacy asks people for feedback. It uses this to make pharmacy services better. The pharmacy keeps all the records that it needs to by law and keeps people’s information safe. Pharmacy team members help to protect vulnerable people.

Principle 2. Staff

The pharmacy has enough qualified and experienced staff to safely provide its services. The pharmacy compares staff numbers and qualifications to how busy the pharmacy is and makes short term changes when required. This ensures there are always enough skilled and qualified staff to provide pharmacy services. Team members have access to training material to ensure they have the skills they need. The pharmacy gives them time to do this training. Team members can share information and raise concerns to keep the pharmacy safe.

Principle 3. Premises

The pharmacy is safe and clean and suitable for its services. The pharmacy team members use a private room for some conversations with people. People cannot overhear private conversations. The pharmacy is secure when closed.

Principle 4. Services, including medicines management

The pharmacy helps people to ensure that they can all use its services. The pharmacy team provides safe services. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly. But some waste medicines are not stored properly.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.