Well (1041952)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately identifies and manages the risks of the services it provides. And team members understand their role in helping to protect vulnerable people. The pharmacy keeps the records it needs to by law, and it suitably protects people’s confidential information. Pharmacy team members record and discuss mistakes made during the dispensing process and make changes to help prevent the same or a similar mistake occurring.

Principle 2. Staff

Pharmacy team members have the necessary skills and qualifications for their roles and the services they provide. They manage their workload well and support each other as they work. And they feel comfortable raising concerns and discussing improvements to provide a more effective service.

Principle 3. Premises

The pharmacy is clean, secure and provides a professional environment suitable for the services it delivers. It has a private consultation room where people can have confidential conversations with a member of the pharmacy team if needed.

Principle 4. Services, including medicines management

The pharmacy provides services that are easily accessible to people. And it provides them safely. The pharmacy suitably sources its medicines from recognised suppliers, and it stores them appropriately. Team members conduct appropriate checks to ensure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Pharmacy team members have access to appropriate equipment that is fit for purpose and safe to use. And team members use the equipment appropriately to protect people’s confidentiality.