Well (1039231)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services effectively. It advertises how people can provide feedback about the pharmacy. And it keeps people’s confidential information secure. The pharmacy generally keeps the records it is required to by law in good order. And it makes information available to support its team members in recognising and acting on concerns to help keep vulnerable people safe. Pharmacy team members behave openly and honestly by sharing information when they make mistakes during the dispensing process. And they act to reduce risk following these mistakes.

Principle 2. Staff

The pharmacy employs a dedicated team of people with the knowledge and skills to provide its services safely. Pharmacy team members engage in continual learning associated with their roles. They work together well to support each other and to share information and learning. And they understand how to raise a professional concern if needed.

Principle 3. Premises

The pharmacy is secure and maintained to an appropriate standard suitable for delivering healthcare services. People visiting the pharmacy can speak to a team member in confidence in a quiet and professional space.

Principle 4. Services, including medicines management

The pharmacy's services are fully accessible to people. It has processes which help team members deliver its services safely. And it ensures people using the pharmacy receive relevant information about the medicines they are taking. The pharmacy obtains its medicines from reputable sources. And overall, it stores and manages its medicines safely. 

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment for providing its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment in a way which protects people’s privacy.