Inspection outcome: Standards met
Last inspection: 22/11/2022
Pharmacy context
This is a community pharmacy in Whickham, Newcastle-Upon-Tyne. It dispenses both NHS and private prescriptions and sells a range of over-the-counter medicines. The pharmacy offers a medicines delivery service. It supplies some medicines in multi-compartment compliance packs for people living in their own home. And people access winter flu vaccinations from the pharmacy.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks associated with its services. It has written procedures that the pharmacy team follows. And the pharmacy has appropriate insurance to protect people if things do go wrong. It completes the records it needs to by law. Pharmacy team members openly discuss mistakes they make and they take suitable action to prevent future mistakes. They complete relevant training to help protect vulnerable people.
Principle 2. Staff
The pharmacy team members have the appropriate qualifications and skills to provide the pharmacy's services safely and effectively. They work well together and mostly manage their workload well. The pharmacy team members complete regular training to keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy is secure and is adequately maintained. The premises are suitable for the services the pharmacy provides. It has a good-sized sound-proofed room where people can have private conversations with the pharmacy’s team members.
Principle 4. Services, including medicines management
The pharmacy provides services that people can easily access. And it has working practices which promote safe and effective delivery of its services. The pharmacy gets its medicines from reputable sources. And it manages and stores them properly.
Principle 5. Equipment and facilities
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |