Inspection outcome: Standards met
Last inspection: 29/09/2022
Pharmacy context
The pharmacy is on a housing estate on the outskirts of King’s Lynn in Norfolk. Its main services include dispensing NHS prescriptions and selling over-the-counter medicines. It provides the seasonal flu vaccination service. And it offers a range of private vaccination services. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. It also supplies medicines to people living in a local care home. And it offers a medicine delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services appropriately. It keeps people’s private information secure. And it advertises how members of the public can provide feedback about its services. The pharmacy generally keeps all records it must by law. Its team members have the knowledge and ability to recognise and raise concerns to help safeguard vulnerable people. Pharmacy team members behave openly and honestly by discussing their mistakes. And they act to reduce risk following mistakes they make during the dispensing process.
Principle 2. Staff
The pharmacy has enough
team members to manage its workload. And it reviews its staffing levels and
skill mix as services change. Pharmacy team members receive feedback about
their own performance. They engage in ongoing discussions to share ideas and
learning. And they understand how to raise concerns at work.
Principle 3. Premises
The pharmacy premises are appropriately maintained. They provide an adequate space for the delivery of healthcare services. People using the pharmacy can speak with a member of the pharmacy team in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are readily accessible to people. It obtains its medicines from reputable sources. And it generally stores its medicines safely and securely. The pharmacy has procedures to support its team members in delivering its services. And team members mostly follow these procedures with care. They provide some information when dispensing medicines to support people in using them correctly.
Principle 5. Equipment and facilities
The pharmacy has the required equipment for providing its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |