Inspection outcome: Standards met
Last inspection: 10/10/2024
Pharmacy context
The pharmacy is next to a GP surgery in the historic market town of Bourne, Lincolnshire. Its main services include dispensing NHS prescriptions and selling over-the-counter medicines. The pharmacy offers a seasonal flu and COVID-19 vaccination services. It provides a range of NHS advanced services including the New Medicine Service, Contraception Service, Hypertension Case-Finding Service, and the NHS England Pharmacy First Service. It supplies some medicines in multi-compartment compliance packs designed to help people remember to take their medicines. And it offers a medicine delivery service to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively identifies and manages the risks for providing its services. It keeps people’s confidential information secure. And it maintains its records as required by law. The pharmacy uses feedback from people to inform how it provides its services. Pharmacy team members know how to recognise, and report concerns to help protect vulnerable people. They behave openly and honestly by engaging in regular reviews following mistakes. And they act appropriately to reduce risk following these mistakes.
Principle 2. Staff
The pharmacy employs a team of people with the knowledge and skills required to provide pharmacy services safely and effectively. Team members work together well and are supportive of each other. They take regular opportunities to share learning at work. And they know how to provide feedback and raise concerns.
Principle 3. Premises
The pharmacy premises are suitably secure and clean. They offer a professional environment for providing pharmacy services. People accessing the pharmacy can speak to a member of the team in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy provides people with information to support them in accessing its services. It obtains medicines from reputable sources, and it stores them safely and securely. Its team members make regular checks to ensure medicines are safe to supply to people. And they effectively record the advice and support they provide to people to help them take their medicines safely.
Principle 5. Equipment and facilities
Pharmacy team members use appropriate equipment and facilities which protect people’s confidentiality when providing pharmacy services. And the pharmacy suitably maintains its equipment to ensure it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |