Well (1030167)

Inspection summary findings

Principle 1. Governance

The pharmacy provides it team members with a comprehensive set of written procedures to support them in safely managing its services. It keeps people’s sensitive information secure, and its team members are suitably equipped to safeguard vulnerable adults and children. The pharmacy has a process for team members to record mistakes made during the dispensing process. Team members learn from these mistakes and implement changes to the way they work to help improve patient safety.

Principle 2. Staff

The pharmacy employs enough skilled team members to manage its workload. It supports team members that are training for their qualifications well. And it supports other team members to regularly update their knowledge and skills. Team members feel comfortable to provide feedback to improve the pharmacy’s services.

Principle 3. Premises

The pharmacy premises are well maintained and are suitable for the services the pharmacy provides. The pharmacy has appropriate facilities for people to have private conversations with team members.

Principle 4. Services, including medicines management

The pharmacy provides a range of services to support people in managing their health. The services are well managed by the team, and the processes team members follow help people to take their medicines correctly. The team stores its medicines appropriately and undertakes regular checks to ensure they are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the appropriately maintained equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.