Well (1029877)

Inspection summary findings

Principle 1. Governance

The pharmacy has suitable processes and written procedures to protect the safety and wellbeing of people who access its services. It keeps the records it must have by law and keeps people's private information safe. The pharmacy team members have the knowledge necessary to protect the welfare of children and vulnerable adults. And they have some processes and training in place to support them. The pharmacy team members discuss errors they make whilst dispensing to learn from them. And they take steps to make sure the errors are not repeated.

Principle 2. Staff

The pharmacy has enough team members to manage the services it provides. It reviews staffing levels to ensure they remain appropriate. The team members openly discuss how to improve ways of working. And they regularly talk together about why mistakes happen, and how they can make improvements. The pharmacy supports its team members to ensure their knowledge and skills are up to date. It achieves this by providing its team members with a training programme and regular appraisals. They can implement suggestions to improve the pharmacy’s services. And they feel comfortable to raise professional concerns when necessary.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the health services provided. And, it has a suitable room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy’s services are easily accessible to people. The team members take reasonable steps to identify people taking high-risk medicines. And, they provide these people with appropriate advice to help them take these medicines safely. The pharmacy takes suitable measures to identify risks when it changes its ways of working, such as dispensing at the company’s offsite dispensing hub. The pharmacy sources its medicines from licenced suppliers. And it stores and generally manages its medicines appropriately. The pharmacy team members mostly complete checks on the expiry dates of medicines. And they highlight medicines with a short expiry date. But they do not always remove these medicines from use, before expiry. So, there is a possibility these may be supplied to people.

Principle 5. Equipment and facilities

The pharmacy’s equipment is clean and safe, and the pharmacy uses it appropriately to protect people’s confidentiality.