Well (1029814)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably assesses the risks associated with its services. And the team has up-to-date written procedures to help them work consistently and provide services safely. They keep people’s confidential information secure, and they know their role in helping protect vulnerable people’s welfare. They mostly keep accurate records as required by law. And team members record and learn from mistakes they make whilst dispensing.

Principle 2. Staff

The pharmacy has sufficient team members, and they manage the workload in an organised and safe manner. They are suitably skilled and experienced to complete tasks confidently. Team members complete regular training, relevant to their role, to keep their skills up to date. And they feel comfortable to suggest and implement ideas to improve ways of working.

Principle 3. Premises

The pharmacy premises are clean, tidy, and secure. They provide a suitable space for the pharmacy’s services. Team members use a suitably sized, private consultation room for people to have confidential conversations and access services.

Principle 4. Services, including medicines management

The pharmacy’s services are suitably accessible to people. And it delivers its services safely and effectively. It sources its medicines from recognised suppliers. And it stores and manages its medicines as it should. It makes regular checks to ensure its medicines are safe to supply to people.

Principle 5. Equipment and facilities

Team members have access to the equipment they need to provide the pharmacy’s services. And they use the equipment appropriately to protect people’s confidentiality.