WELL (1029309)

Inspection summary findings

Principle 1. Governance

The pharmacy generally identifies and manages the risks associated with its services appropriately. It keeps people’s confidential information secure, and it mostly keeps the records it must by law. Pharmacy team members know how to respond to feedback they receive from people using the pharmacy. And they understand their role in recognising and reporting safeguarding concerns. They engage in some shared learning to help reduce risk following mistakes made during the dispensing process.

Principle 2. Staff

The pharmacy has a team of suitably skilled and knowledgeable people working to provide its services. Pharmacy team members work together well, and they engage in regular learning relevant to their role. They understand how to raise concerns at work. And they participate in ongoing discussions relating to patient safety and risk management.

Principle 3. Premises

The pharmacy premises are appropriately maintained and secure. They provide a suitable space for the delivery of healthcare services. People using the pharmacy are given the opportunity to speak with a member of the pharmacy team in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. It obtains its medicines from reputable sources, and it mostly stores and manages its medicines appropriately. Pharmacy team members engage well with people accessing the pharmacy. They provide relevant information when supplying medicines. And they work well with other healthcare professionals to support people’s healthcare needs.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to support the safe delivery of its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment in a way which protects people’s privacy.