Weldricks Pharmacy (9011259)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services well. Its team members have a good understanding of their roles and responsibilities. And they understand the key risks to patient safety presented by the pharmacy’s activities. Team members are committed to sharing learning to help continuously drive improvement. The pharmacy keeps people’s private information secure. And it keeps all records it must by law. The pharmacy has the necessary arrangements in place to protect the health and wellbeing of vulnerable people. And it responds appropriately to the feedback it receives from people using its services.

Principle 2. Staff

The pharmacy employs suitably skilled team members to manage its workload. It monitors its workload and adapts its staffing and skill mix in response to identified changes. The pharmacy promotes a clear culture of openness and honesty. Team members demonstrate enthusiasm for their roles and they engage in continual shared learning to inform the safe delivery of pharmacy services. They work well together and understand how to provide feedback about the pharmacy and can raise a professional concern if needed.

Principle 3. Premises

The pharmacy is clean and secure. It offers a professional environment for delivering healthcare services. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation space.

Principle 4. Services, including medicines management

The pharmacy ensures its services are easily accessible. It obtains its medicines from reputable sources. And it stores these medicines safely and securely. Pharmacy team members are committed to engaging with people about their health and wellbeing. And they recognise and respond well to the individual needs of people accessing the pharmacy’s services. Team members are particularly good at ensuring people receive appropriate information when they are supplied with their medicines. And they record this information to help inform continual care needs.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for providing its services. And pharmacy team members act with care by using the equipment in a way which protects people’s confidentiality.